First of all, you should make sure that your headphones are indeed not working or maybe you did something wrong. To check them please follow the steps below:

• Check your phone settings in case you accidentally turned on the silence.
• Look carefully at your smartphone’s headphones to make sure they haven’t broken.
• Remove the headphones from the slot and then reinsert them. Also try using them on another device to check if the problem lies with the headphones and not the socket.
• If indeed the problem is in the socket, check with a flashlight the plug and remove dust, debris or lint that may have accumulated. Do not use sharp objects or pointed tools because you may cause more damage.
• Often you forget that you are connected via Bluetooth or another device and you think that the headphones are not working when there is no damage.
• Restart your device.

If after all these, the sound from your headphones continues to not be produced, the smartest move is to bring your headphones to one of our stores. There one of our specialized technicians, after a reliable diagnosis, will solve your problem.