Return Policy

1. Product Returns at the Company's Expense:

Product returns are charged to the Company in all of the following cases:

1.1 In all cases where products other than those sold are delivered, either in type or quantity.
1.2 If, upon delivery, the item's packaging is damaged, either entirely or for the most part.
1.3 If any product(s) are found to be defective upon delivery to the Customer (hereinafter referred to as "DOA" for brevity). In this case, product returns will be accepted within seven (7) calendar days from their delivery to the Customer. The above applies subject to the specific DOA policies of the product manufacturers, provided they comply with Applicable Legislation.
1.4 If it is found that the product lacks a feature that was previously agreed upon in writing with the Company.
1.5 In the event that the product is found to have a manufacturing defect. In this case, if confirmed by the authorized repairer providing the warranty for proper operation, the following applies: The warranty is provided for a limited period specified in the detailed product characteristics and has the minimum legal duration defined in the Applicable Laws. After this period, repair or replacement of products is possible with an additional charge upon a new agreement with the Customer.

In cases of returns at the Company's expense, products must be returned in the condition in which they were received by the Customer (as new) and within the agreed timeframe.

For all the above cases, the return of the product to be replaced must be accompanied by all documents that came with the product and its complete packaging (unless it is a defect found later than delivery and the packaging is missing, or in cases where the product's packaging was taken by the distributors upon delivery of the item). The return of products at the Company's expense will be carried out either by the Company's personnel and transport means, or via courier, or at the Company's headquarters.

After the products are returned, the defect reported by the Customer is inspected, and then the Customer is contacted to inform them about the inspection results.

In case of product returns, depending on the case, a free repair, or replacement, or alternatively a price reduction or cancellation of the transaction will be carried out, in accordance with the provisions of Article AK 540, provided that the products have been previously received and inspected by the Company. In case of cancellation, the refund to the Customer will be made in the same way the payment was made, at the Company's discretion. Specifically, the refund to the Customer, in the case of payment by credit card, will be made by cancelling the credit card charge, which will be handled by the Company, and in the case of cash payment, if the Customer had chosen the "store pickup" option, the money will be refunded to them from the headquarters.

If the products are returned damaged or incomplete, the Company has the right to claim compensation from the Customer, the amount of which will be determined by the condition of the products, and to unilaterally and without further notice offset its claim against the Customer in whole or in part.

2. Product Returns at the Customer's Expense:

Product returns at the Customer's expense may occur in cases where the Customer, for any reason other than the above, changed their mind and no longer wishes to purchase the product, provided that the withdrawal period mentioned in Section 5 has not expired and the Customer had explicitly chosen a delivery method other than the cheapest standard delivery method offered by the Company. Product returns can be made either by the Customer themselves at the Company's headquarters or by sending them, with the Customer bearing the shipping costs, after consultation with the Company's staff. In both of the above cases, the product must be in excellent condition along with all original documents that accompanied the product (e.g., Delivery Note, Retail Receipt, etc.) and its complete packaging. In case of product returns, and provided that the products have been previously received and inspected by the Company, the refund to the Customer, in the case of payment by credit card, will be made by cancelling the credit card charge, which will be handled by the Company, and in the case of cash payment, if the Customer had chosen the "store pickup" option, the money will be refunded to them from the headquarters. If the products are returned damaged or incomplete, the Company has the right to claim compensation from the Customer, the amount of which will be determined by the condition of the products, and to unilaterally and without further notice offset its claim against the Customer in whole or in part.

3. Right of Withdrawal

3.1 From the initial submission of the Customer's order until a deadline of 14 calendar days from delivery (for products), and specifically, when multiple products are in the same order, from the delivery of the last product, or when there is an obligation to deliver products at regular intervals, from the delivery of the first, the Customer is entitled to withdraw from the sale.
3.2 This withdrawal is unreasoned and without any charge, and if the item has already been delivered, the Customer must return the product in the exact condition in which they received it, with all its accessories, accompanying documents, and packaging in excellent condition. The return of the item is accepted only if the Customer has first paid any amount incurred by the company for sending the item to them and the shipping costs for returning the item.
3.3 The declaration of withdrawal is exercised in writing or electronically, and the Company is obliged to send confirmation of receipt of the withdrawal declaration as soon as it is received.