Personal Data

THE FIXERS respects the privacy of its customers and, in compliance with Regulation 679/2016 of the European Parliament and of the Council, wishes to inform its customers about how their personal data is processed.

1. What type of personal data do we collect?

Full name, father's name, contact details (home address, telephone number, email), password of the electronic and telecommunications equipment for repair.
We clarify that information regarding payments (credit card number, PayPal information, bank account details) is not collected by THE FIXERS but directly by payment service providers.

2. Who processes personal data?

Personal data is collected by THE FIXERS and is not processed by others.

3. How is personal data collected?

Personal data is collected directly from the customer, through forms, applications, websites, or by any other legal means.

4. For what purpose do we process personal data?

Personal data is collected:
a) Within the framework of fulfilling a contract for the sale of electronic and telecommunications equipment and accessories.
b) Within the framework of fulfilling a contract for the provision of repair services for the customer's electronic and telecommunications equipment and accessories.
c) In order to offer the customer a loyalty program.
d) In order to answer customer questions.
e) In order to send promotional communications.

5. For how long do we retain personal data?

Personal data is retained for as long as we need it and for the purpose for which we retain it, to meet the needs of our customers or to comply with our legal obligations. To determine the retention period of personal data, we use the following criteria:
a) In the case of contract execution (sale, service provision), we retain personal data throughout the duration of the contractual relationship. We note that specifically in the case of providing a warranty for the proper functioning of sold goods and provided services, data is kept until the expiration of this period.
b) In the case of customer inquiries, we retain personal data for the entire period required to process the inquiry.
c) In the case of the customer's consent for commercial marketing communications, we retain personal data until they unsubscribe or request its deletion.
In any case, we may retain some personal data to comply with our legal or regulatory obligations, as well as to be able to manage your rights or for statistical or historical purposes.
When we no longer need to use personal data, we delete it from our systems and files or anonymize it so that our customers can no longer be identified from it.

6. What rights does the customer have?

a) The customer has the right to receive clear, transparent, and easily understandable information about how we use personal data, a right which is satisfied by this Policy. In any case, for any questions or concerns, they can contact us by sending a message to the email address [email protected] or by sending a letter to KIFISIAS 373, NEA ERYTHRAIA, PC 14671.
b) The customer has the right to request a copy of the personal data held by THEFIXERS.
c) The customer has the right to request that any inaccuracies in personal data be corrected, if they are incorrect or no longer up-to-date, and/or to complete them if they are incomplete.
d) The customer has the right to request the deletion of their personal data if it is no longer necessary in relation to the purpose for which it was collected.
e) The customer has the right to withdraw their consent to the processing of their personal data when processing is based on your consent. The withdrawal of consent does not affect the lawfulness of processing carried out based on consent before its withdrawal.
To exercise the above rights, the customer can contact us as stated above.

7. How do we keep personal data safe?

THE FIXERS uses a variety of technical and organizational methods to secure the personal data of its customers in accordance with applicable law. It is committed to protecting and keeping its customers' personal data safe, taking all reasonable precautions to this end. Finally, it makes every possible effort to protect its customers' personal data and, once received, uses strict security procedures to prevent any unauthorized access to it.