Personal Data Protection Policy
The group of companies with a network of stores under the distinctive title THEFIXERS and each of its members (hereinafter "THEFIXERS") respects the privacy of its customers and, in compliance with Regulation 679/2016 of the European Parliament and of the Council, wishes to inform its customers herein about how their personal data is processed.
1. THEFIXERS websites
THEFIXERS maintains the website www.thefixers.gr, which hosts THEFIXERS' e-shop.
Furthermore, THEFIXERS maintains accounts on Facebook [TheFixers/ TheFixers (Athens)/ TheFixers (Kolonaki)/ TheFixers (Cholargos)/ TheFixers (Marousi)/ TheFixers (Nea Erithraia)/ TheFixers (Piraeus)] and an Instagram account (thefixers.gr).
Through the aforementioned websites, users can learn about THEFIXERS' services and products, purchase products, request device repairs, create a user account, seek employment, participate in contests, and request the sending of an informative newsletter.
2. What kind of personal data do we collect?
A. Data from transactions through THEFIXERS' physical stores
Full name, father's name, phone number, email address, password for the electronic and telecommunication equipment to be repaired, serial number of the electronic and telecommunication equipment to be repaired, data from files provided by the customer for transfer from one customer's device to another as per their instructions.
B. Data from transactions through THEFIXERS' e-shop
Full name, father's name, phone number, email address, purchase history, products added to or removed from customers' carts, wish list.
C. Data upon creating a user account
Full name, father's name, home address, phone number, email address.
D. Other data
Notes from conversations with THEFIXERS (when and how they communicated with customers, complaints, details of electronic and telecommunication equipment repair faults), CCTV image and audio recording during a visit to a physical store, social media username, comments and reviews on social media, educational data (studies, skills, professional experience) in case of a job application.
We clarify that payment information (credit card number, PayPal information, bank account details) is not collected by THEFIXERS but directly by payment service providers.
3. Who processes personal data?
Access to personal data is granted to:
a) THEFIXERS and its staff
b) third-party providers of banking, transport, and web hosting services
c) Google, Facebook, Instagram.
4. How is personal data collected?
Personal data is collected directly from the customer, through forms, applications, websites, or any other legal means.
5. Why do we process personal data?
Personal data is collected:
a) For the performance of a contract for the sale of electronic and telecommunication equipment and accessories.
b) For the performance of a contract for the provision of repair services for the customer's electronic and telecommunication equipment and accessories.
c) For the performance of a contract for the provision of data file transfer services, provided by the customer, from one customer's device to another as per their instructions.
d) For the creation of a user account.
e) To answer customer questions.
f) To deliver products purchased by the customer through THEFIXERS' e-shop.
g) To offer the customer a loyalty program.
h) To send promotional communications to the customer.
i) To allow the customer to participate in a contest.
j) To evaluate the qualifications of prospective employees.
k) To protect customers, employees, and their assets from criminal acts.
l) To comply with obligations imposed by current legislation, e.g., tax legislation, e-commerce legislation, etc.
6. How long do we retain personal data?
Personal data is retained for as long as we need it and for the purpose for which we retain it, to meet the needs of our customers or to comply with our legal obligations. To determine the retention period for personal data, we use the following criteria:
a) In the case of contract performance (sale, service provision), we retain personal data for the entire duration of the contractual relationship. We note specifically:
- In the case of a good performance guarantee for sold goods and provided services, until the expiration of its duration.
- In the case of data file transfer services, provided by the customer, from one customer's device to another as per their instructions, until the completion of the data transfer. After the completion of the transfer, the data is deleted.
b) In the case of customer inquiries, we retain personal data for the entire duration required to process the inquiry.
c) In the case of the customer's consent for marketing communications, we retain personal data until they unsubscribe or request its deletion.
In any case, we may retain some personal data to comply with our legal or regulatory obligations, as well as to manage your rights or for statistical or historical purposes.
When we no longer need to use personal data, we delete it from our systems and records or anonymize it so that our customers can no longer be identified from it.
7. What rights does the customer have?
a) The customer has the right to receive clear, transparent, and comprehensible information regarding how we use personal data, a right which is fulfilled by this Policy. In any case, for any questions or concerns, they can contact us by sending a message to the email address [email protected] or by sending a letter to Stadiou 10, Athens, 10564.
b) The customer has the right to request a copy of the personal data held by THEFIXERS.
c) The customer has the right to request that any inaccuracies in their personal data be corrected, if they are incorrect or no longer up-to-date, and/or to complete them if they are incomplete.
d) The customer has the right to request the deletion of their personal data if it is no longer necessary in relation to the purpose for which it was collected.
e) The customer has the right to withdraw their consent to the processing of their personal data when processing is based on your consent. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise the above rights, the customer can contact us as described above.
8. How do we keep personal data secure?
THEFIXERS uses a variety of technical and organizational methods to secure its customers' personal data in accordance with applicable legislation. The methods it uses protect data from any unauthorized access or disclosure, loss or misuse, alteration or destruction. It is committed to protecting and keeping its customers' personal data safe, taking all reasonable precautions to this end.
THEFIXERS' website uses SSL (Secure Socket Layer) technology. SSL technology relies on an encryption key to encrypt data before it is sent over the SSL connection. Security control between the data and the server is performed based on the unique key, ensuring complete communication. Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari browsers support the SSL protocol, and their use is recommended for connecting to THEFIXERS' website.
Finally, it makes every effort to protect its customers' personal data and, once received, uses strict security procedures to prevent any unauthorized access to it.
9. What is the applicable law for processing personal data?
The applicable law is Greek law, as formed in accordance with the General Data Protection Regulation 2016/679/EU and in general the current national and European legislative and regulatory framework for personal data protection.
10. How is the customer informed about any modifications to this Policy?
This Policy is amended whenever deemed necessary, and the latest updated Policy is published on THEFIXERS' website.