Sometimes, once a reasonable amount of time has passed since purchasing a device, problems with its functions can arise. Often, these are isolated incidents and are not considered manufacturing defects.
Shortly before Christmas, however, several users reported being unable to charge their MacBook Pro. Reports are continuing, with users specifically highlighting that when they plug in their MacBook Pro, particularly the MacBook Pro 2017, the battery level shows 1% alongside a ‘Service’ message. In most cases, the computers are out of warranty due to their age, and users are advised to replace their battery as a first step.
Some of the users who replaced their battery report that the problem was not resolved, pointing out that it is not a hardware issue but a software problem. They believe that the problem is caused by the update to version 11.1 of MacOS Big Sur, although this has not been confirmed. For its part, the company stated that its engineering team is aware of the issue and is working to resolve it.
If you are also experiencing a problem with your MacBook Pro, simply consult one of the specialist technicians on the The Fixers team.
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