My Xiaomi won't connect to my laptop or charge. What's wrong?

Why can't I connect my Xiaomi phone to my laptop to transfer data? This is most likely due to a faulty charging and connection port (usb).

The usb port can be damaged if your phone is knocked or dropped, or if the charger is pulled out abruptly. Other causes include misuse or wear and tear over time. These are the main reasons why your Xiaomi won't charge or sync with your laptop.

The solution? Visit one of our stores straight away. An experienced technician will identify the fault and give you clear advice on whether the part needs to be repaired or replaced immediately.